:root {
  --leche: #fbf8f2;
  --crema: #f4eee2;
  --papel: #ffffff;
  --tinta: #15233a;
  --tinta-suave: #4b5568;
  --tinta-tenue: #6b7589;
  --azul: #1d4e89;
  --azul-hondo: #0f2f57;
  --azul-claro: #eaf1fa;
  --mantequilla: #f0b541;
  --mantequilla-suave: #fdf1d6;
  --verde: #1f7a52;
  --verde-suave: #e3f3ea;
  --rojo: #b93a2c;
  --borde: #e6dece;
  --sombra: 0 1px 2px rgb(21 35 58 / 0.06), 0 10px 30px rgb(21 35 58 / 0.08);
  --radio: 16px;
  --ancho-panel: 420px;
  --wa-verde: #008069;
  --wa-fondo: #efeae2;
  --wa-salida: #d9fdd3;
  --wa-entrada: #ffffff;
  --wa-meta: #667781;
  --wa-chulo-leido: #53bdeb;
  --fuente: "Figtree", system-ui, -apple-system, "Segoe UI", sans-serif;
  --fuente-titulo: "Fraunces", Georgia, serif;
  --fuente-wa: system-ui, -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; background: var(--leche); color: var(--tinta); font-family: var(--fuente); font-size: 15px; line-height: 1.45; }
button, input { font: inherit; color: inherit; }
button { cursor: pointer; }
button:disabled { cursor: not-allowed; opacity: 0.55; }
:focus-visible { outline: 3px solid var(--mantequilla); outline-offset: 2px; }
[hidden] { display: none !important; }

/* Estructura: contenido + panel lateral */
.app { display: grid; grid-template-columns: minmax(0, 1fr) 0; min-height: 100vh; min-height: 100dvh; overflow-x: clip; transition: grid-template-columns 0.25s ease; }
.panel-abierto .app { grid-template-columns: minmax(0, 1fr) var(--ancho-panel); }
.principal { min-width: 0; height: 100vh; height: 100dvh; overflow-y: auto; display: flex; flex-direction: column; }

/* Barra */
.barra { display: flex; align-items: center; justify-content: space-between; gap: 12px 16px; flex-wrap: wrap; padding: 18px 24px 6px; }
.marca { display: flex; align-items: center; gap: 12px; }
.marca-gota { width: 34px; height: 34px; fill: var(--azul); flex: none; }
.marca-nombre { margin: 0; font-family: var(--fuente-titulo); font-weight: 600; font-size: 21px; letter-spacing: -0.01em; }
.marca-sub { margin: 0; color: var(--tinta-suave); font-size: 13px; }
.acciones { display: flex; gap: 8px; margin-left: auto; }
.boton { padding: 9px 16px; border-radius: 10px; border: 1px solid var(--azul); background: var(--azul); color: #fff; font-weight: 600; white-space: nowrap; }
.boton:hover:not(:disabled) { background: var(--azul-hondo); }
.boton-sec { background: transparent; color: var(--azul); }
.boton-sec:hover:not(:disabled) { background: var(--crema); }
.boton-sec[aria-expanded="true"] { background: var(--azul-claro); }
.badge { display: inline-block; width: 8px; height: 8px; margin-left: 7px; border-radius: 50%; background: var(--mantequilla); vertical-align: 1px; }
.enlace { background: none; border: 0; color: var(--rojo); font-weight: 600; padding: 4px 6px; }

/* Ingreso: número de cliente y sugeridos */
.ingreso { display: flex; flex-wrap: wrap; align-items: flex-end; justify-content: center; gap: 10px 22px; padding: 10px 24px 14px; }
.cliente-form label { display: block; font-size: 12px; font-weight: 600; color: var(--tinta-suave); margin-bottom: 4px; }
.fila { display: flex; gap: 6px; }
.fila input { width: 130px; padding: 9px 12px; border: 1px solid var(--borde); border-radius: 10px; background: var(--papel); font-variant-numeric: tabular-nums; }
.sugeridos { display: flex; align-items: center; gap: 10px; min-width: 0; }
.sugeridos-titulo { font-size: 13px; color: var(--tinta-tenue); white-space: nowrap; }
.sugeridos-lista { display: flex; flex-wrap: wrap; gap: 6px; }
.sugerido { padding: 7px 12px; border-radius: 999px; border: 1px solid var(--borde); background: var(--papel); font-size: 13.5px; white-space: nowrap; transition: border-color 0.15s, background 0.15s; }
.sugerido b { color: var(--azul); font-variant-numeric: tabular-nums; }
.sugerido:hover { border-color: var(--azul); }
.sugerido[aria-pressed="true"] { border-color: var(--azul); background: var(--azul-claro); box-shadow: inset 0 0 0 1px var(--azul); }
.error { flex-basis: 100%; margin: 0; text-align: center; color: var(--rojo); font-size: 13.5px; }

/* Celular */
.escenario { flex: 1 0 540px; min-height: 0; display: flex; justify-content: center; padding: 4px 24px 16px; }
.celular { width: min(410px, 100%); height: 100%; max-height: 780px; display: flex; flex-direction: column; border-radius: 34px; border: 10px solid var(--tinta); background: var(--wa-fondo); overflow: hidden; box-shadow: var(--sombra); font-family: var(--fuente-wa); }
.wa-cabecera { display: flex; align-items: center; gap: 10px; padding: 12px 14px; background: var(--wa-verde); color: #fff; }
.wa-avatar { width: 38px; height: 38px; border-radius: 50%; background: #fff; color: var(--azul); display: grid; place-items: center; font-weight: 800; font-size: 12px; }
.wa-titulo { flex: 1; min-width: 0; }
.wa-reiniciar { display: inline-flex; align-items: center; gap: 5px; padding: 6px 11px 6px 9px; border-radius: 999px; border: 1px solid rgb(255 255 255 / 0.45); background: transparent; color: #fff; font-family: var(--fuente); font-size: 13px; font-weight: 600; }
.wa-reiniciar svg { width: 15px; height: 15px; fill: currentColor; }
.wa-reiniciar:hover { background: rgb(255 255 255 / 0.14); }
.wa-nombre { margin: 0; font-weight: 600; font-size: 15.5px; }
.wa-estado { margin: 0; font-size: 12.5px; opacity: 0.85; }
.wa-chat { flex: 1; overflow-y: auto; padding: 12px 10px 8px; display: flex; flex-direction: column; gap: 4px; background-color: var(--wa-fondo); background-image: radial-gradient(rgb(0 0 0 / 0.035) 1px, transparent 1px); background-size: 14px 14px; }
.wa-vacio { margin: auto; text-align: center; color: var(--wa-meta); font-size: 14px; max-width: 250px; background: rgb(255 255 255 / 0.75); padding: 10px 14px; border-radius: 10px; }
.wa-aviso { align-self: center; background: #fff3c4; color: #54471f; font-size: 12.5px; padding: 6px 10px; border-radius: 8px; margin: 6px 0; text-align: center; max-width: 92%; box-shadow: 0 1px 0.5px rgb(0 0 0 / 0.1); }
.wa-fecha { align-self: center; background: #fff; color: var(--wa-meta); font-size: 12px; padding: 4px 10px; border-radius: 8px; margin: 4px 0 6px; box-shadow: 0 1px 0.5px rgb(0 0 0 / 0.1); }
.msg { display: flex; flex-direction: column; max-width: 86%; animation: entrar 0.18s ease-out; }
.msg-out { align-self: flex-end; align-items: flex-end; }
.msg-in { align-self: flex-start; align-items: flex-start; }
.burbuja { position: relative; padding: 6px 8px 8px 9px; border-radius: 8px; font-size: 14.2px; line-height: 1.38; box-shadow: 0 1px 0.5px rgb(0 0 0 / 0.13); overflow-wrap: anywhere; }
.msg-out .burbuja { background: var(--wa-salida); border-top-right-radius: 2px; }
.msg-in .burbuja { background: var(--wa-entrada); border-top-left-radius: 2px; }
.meta { float: right; margin: 6px 0 -4px 10px; font-size: 11px; color: var(--wa-meta); display: inline-flex; align-items: center; gap: 3px; }
.chulos { width: 16px; height: 11px; fill: var(--wa-meta); }
.chulos.leido { fill: var(--wa-chulo-leido); }
.escribiendo .burbuja { display: flex; gap: 4px; padding: 12px 14px; }
.escribiendo span { width: 7px; height: 7px; border-radius: 50%; background: #9aa5ad; animation: rebote 1.2s infinite; }
.escribiendo span:nth-child(2) { animation-delay: 0.15s; }
.escribiendo span:nth-child(3) { animation-delay: 0.3s; }

/* Tarjeta de resumen y botones de respuesta */
.burbuja-resumen { min-width: 250px; }
.res-titulo { margin: 0 0 2px; font-weight: 700; }
.res-cliente { margin: 0 0 6px; color: var(--wa-meta); font-size: 12.5px; }
.res-lineas { list-style: none; margin: 0; padding: 0; border-top: 1px solid #e9edef; }
.res-lineas li { display: flex; justify-content: space-between; gap: 10px; padding: 5px 0; border-bottom: 1px solid #e9edef; font-size: 13.2px; }
.res-lineas li span:last-child { white-space: nowrap; font-variant-numeric: tabular-nums; }
.res-total { display: flex; justify-content: space-between; margin: 6px 0 2px; font-size: 14.5px; }
.res-entrega { margin: 0; font-size: 13px; }
.res-nota { margin: 4px 0 0; font-size: 11.5px; color: var(--wa-meta); }
.wa-botones { display: grid; gap: 4px; margin-top: 4px; width: 100%; }
.wa-botones button { background: #fff; border: 0; border-radius: 8px; padding: 9px; color: #027eb5; font-weight: 600; font-size: 14px; box-shadow: 0 1px 0.5px rgb(0 0 0 / 0.13); }
.wa-botones button:hover:not(:disabled) { background: #f5f6f6; }

/* Nota de voz */
.audio { display: flex; align-items: center; gap: 8px; min-width: 210px; }
.audio-play { width: 34px; height: 34px; border-radius: 50%; border: 0; background: transparent; display: grid; place-items: center; padding: 0; }
.audio-play svg { width: 26px; height: 26px; fill: #54656f; }
.audio-ondas { flex: 1; height: 24px; display: flex; align-items: center; gap: 2px; }
.audio-ondas i { flex: 1; background: #8fa3ad; border-radius: 2px; }
.audio-dur { font-size: 11.5px; color: var(--wa-meta); }
.transcripcion { margin: 6px 0 0; font-size: 12.5px; color: #3b4a54; font-style: italic; border-top: 1px dashed #b7d7b2; padding-top: 5px; }

/* Barra de escritura */
.wa-composer, .wa-grabando { display: flex; align-items: center; gap: 6px; padding: 8px; background: #f0f2f5; }
.wa-composer input { flex: 1; min-width: 0; padding: 10px 14px; border-radius: 22px; border: 0; background: #fff; font-family: var(--fuente-wa); font-size: 15px; }
.wa-boton { width: 42px; height: 42px; border-radius: 50%; border: 0; background: var(--wa-verde); display: grid; place-items: center; flex: none; padding: 0; }
.wa-boton svg { width: 21px; height: 21px; fill: #fff; }
.grabando-texto { flex: 1; color: var(--wa-meta); font-size: 13.5px; }
.punto-rojo { width: 10px; height: 10px; border-radius: 50%; background: #e53935; animation: latido 1s infinite; }
#tiempo { font-variant-numeric: tabular-nums; min-width: 34px; }

/* Panel lateral «Así llega a LBA» */
.panel { position: sticky; top: 0; align-self: start; width: var(--ancho-panel); height: 100vh; height: 100dvh; overflow-y: auto; background: var(--papel); border-left: 1px solid var(--borde); visibility: hidden; transition: visibility 0s linear 0.25s; }
.panel-abierto .panel { visibility: visible; transition-delay: 0s; }
.panel-cabecera { position: sticky; top: 0; z-index: 1; display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; padding: 20px 22px 10px; background: var(--papel); }
.panel-cabecera h2 { margin: 0; font-family: var(--fuente-titulo); font-weight: 600; font-size: 22px; letter-spacing: -0.01em; }
.panel-cabecera p { margin: 2px 0 0; color: var(--tinta-suave); font-size: 13px; }
.cerrar { width: 36px; height: 36px; flex: none; display: grid; place-items: center; padding: 0; border-radius: 50%; border: 1px solid var(--borde); background: var(--papel); }
.cerrar svg { width: 16px; height: 16px; fill: var(--tinta-suave); }
.cerrar:hover { background: var(--crema); }
.panel-cuerpo { padding: 0 22px 28px; }
.bloque { padding: 16px 0; border-bottom: 1px solid var(--borde); }
.bloque h3 { margin: 0 0 8px; font-size: 11.5px; text-transform: uppercase; letter-spacing: 0.07em; color: var(--tinta-tenue); font-weight: 700; display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.cliente-num { margin: 0 0 10px; font-family: var(--fuente-titulo); font-size: 26px; font-weight: 600; letter-spacing: -0.01em; font-variant-numeric: tabular-nums; }
.datos { display: grid; grid-template-columns: auto 1fr; gap: 6px 14px; margin: 0; font-size: 14px; }
.datos dt { color: var(--tinta-suave); }
.datos dd { margin: 0; font-weight: 600; }
.sedes { list-style: none; padding: 0; margin: 10px 0 0; display: flex; flex-wrap: wrap; gap: 6px; }
.sedes li { padding: 4px 10px; border-radius: 999px; border: 1px solid var(--borde); font-size: 12.5px; font-variant-numeric: tabular-nums; }
.sedes li.activa { border-color: var(--azul); background: var(--azul-claro); color: var(--azul-hondo); font-weight: 600; }
.vacio { color: var(--tinta-tenue); font-size: 14px; margin: 0; }
.chip { font-size: 11.5px; letter-spacing: 0.02em; text-transform: none; padding: 3px 9px; border-radius: 999px; font-weight: 700; background: var(--crema); color: var(--tinta-suave); }
.chip-esperando_confirmacion { background: var(--mantequilla-suave); color: #8a5a00; }
.chip-pedido_creado { background: var(--verde-suave); color: var(--verde); }
.chip-con_asesor { background: #fde8e6; color: var(--rojo); }
.tabla { width: 100%; border-collapse: collapse; font-size: 14px; }
.tabla td { padding: 7px 0; border-bottom: 1px solid #f0ebe0; vertical-align: top; }
.tabla .num { text-align: right; white-space: nowrap; font-variant-numeric: tabular-nums; padding-left: 10px; }
.tabla .ref { display: block; color: var(--tinta-tenue); font-size: 12px; }
.total { display: flex; justify-content: space-between; align-items: baseline; margin: 10px 0 0; font-size: 15px; }
.total strong { font-size: 20px; font-variant-numeric: tabular-nums; }
.entrega { margin: 4px 0 0; color: var(--tinta-suave); font-size: 13.5px; }
.pedidos-siesa { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.pedidos-siesa li { border-left: 3px solid var(--verde); padding: 4px 0 4px 12px; }
.pedido-num { font-family: var(--fuente-titulo); font-size: 20px; font-weight: 600; margin: 0; }
.pedido-det { margin: 0; color: var(--tinta-suave); font-size: 13px; }
.bloque-actividad summary { cursor: pointer; list-style: none; font-weight: 600; font-size: 14px; color: var(--azul); }
.bloque-actividad summary::-webkit-details-marker { display: none; }
.bloque-actividad summary::before { content: "▸"; display: inline-block; margin-right: 6px; transition: transform 0.15s; }
.bloque-actividad[open] summary::before { transform: rotate(90deg); }
.actividad { list-style: none; margin: 10px 0 0; padding: 0; display: grid; gap: 7px; }
.actividad li { display: grid; grid-template-columns: 70px 10px 1fr; gap: 8px; align-items: baseline; font-size: 13.5px; }
.actividad time { color: var(--tinta-tenue); font-variant-numeric: tabular-nums; font-size: 12px; }
.punto { width: 8px; height: 8px; border-radius: 50%; background: var(--azul); align-self: center; }
.punto.t-pedido, .punto.t-resumen { background: var(--mantequilla); }
.punto.t-siesa { background: var(--verde); }
.punto.t-asesor { background: var(--rojo); }
.punto.t-audio { background: #8e5bd6; }
.reglas { margin: 14px 0 0; font-size: 12.5px; color: var(--tinta-tenue); }
.velo { display: none; position: fixed; inset: 0; z-index: 19; background: rgb(21 35 58 / 0.4); }

.pie { display: flex; justify-content: center; flex-wrap: wrap; gap: 4px 18px; padding: 4px 24px 22px; color: var(--tinta-tenue); font-size: 12.5px; text-align: center; }
.pie p { margin: 0; }

.dialogo { border: 0; border-radius: var(--radio); padding: 24px; max-width: 360px; width: calc(100% - 32px); box-shadow: var(--sombra); }
.dialogo::backdrop { background: rgb(21 35 58 / 0.45); }
.dialogo h2 { font-family: var(--fuente-titulo); margin: 0 0 6px; }
.dialogo input { width: 100%; padding: 10px 12px; border: 1px solid var(--borde); border-radius: 10px; margin: 10px 0 14px; }

@keyframes entrar { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }
@keyframes rebote { 0%, 60%, 100% { transform: translateY(0); opacity: 0.5; } 30% { transform: translateY(-4px); opacity: 1; } }
@keyframes latido { 50% { opacity: 0.3; } }

/* Pantallas medianas: el panel se superpone */
@media (max-width: 1100px) {
  .app, .panel-abierto .app { grid-template-columns: minmax(0, 1fr); }
  .panel { position: fixed; top: 0; right: 0; bottom: 0; z-index: 20; width: min(var(--ancho-panel), 100%); height: auto; border-left: 0; box-shadow: -10px 0 40px rgb(21 35 58 / 0.18); transform: translateX(100%); transition: transform 0.25s ease, visibility 0s linear 0.25s; }
  .panel-abierto .panel { transform: none; transition: transform 0.25s ease, visibility 0s; }
  .panel-abierto .velo { display: block; }
}

/* Celulares */
@media (max-width: 600px) {
  .barra { padding: 12px 16px 4px; }
  .marca { gap: 8px; }
  .marca-sub { display: none; }
  .marca-nombre { font-size: 16.5px; }
  .marca-gota { width: 24px; height: 24px; }
  .acciones .boton { padding: 7px 10px; font-size: 13px; }
  .ingreso { justify-content: flex-start; gap: 8px; padding: 8px 16px 10px; }
  .cliente-form, .fila, .sugeridos { width: 100%; }
  .fila input { flex: 1; width: auto; min-width: 0; }
  .sugeridos-titulo { display: none; }
  .sugeridos-lista { flex-wrap: nowrap; overflow-x: auto; padding-bottom: 4px; scrollbar-width: none; }
  .error { text-align: left; }
  .principal { height: auto; overflow: visible; }
  .escenario { flex: none; padding: 0 16px 12px; }
  .celular { height: calc(100dvh - 190px); min-height: 440px; max-height: none; border-width: 0; border-radius: 16px; }
  .pie { padding: 4px 16px 16px; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; }
}